Technical Support

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1-866-968-7032

Technology

The QDA Technology Department is available to assist students Monday - Friday from 9AM-5PM.
Phone

Toll Free: 1-866-968-7032

Michael Ciereszewski, Director of Technology

330-339-7159

Scott Kimble, Computer Technician
330-365-5600


Email

Email: tech_support@go2qda.org



Technology Articles

The following video demonstrates how to configure your Chromebook (or Google Chrome) so you can use a headset and microphone.


Getting Started Video Guide


Click here to view in full screen.


Help Guides

QDA Support Center


Still Need Help?

Open a QDA Support Ticket

Email: tech_support@go2qda.org

Call us toll free at 1-866-968-7032 or at 330-339-7159

Remote Support (Windows)
Prospective students and their guardians often have technology questions about the online learning environment and what to expect. Listed below are answers to common questions. If you have additional questions, please feel free to contact the QDA Technology Department.

Computer Systems

Once a student is officially enrolled they have the option to use one of our computer systems while they are enrolled. However, they are not required to use our systems to access their coursework. Currently, QDA issues Windows 7, Windows 10, and Chromebooks. While students may request a specific operating system, inventory levels may dictate what type of device will be issued upon enrollment.




System Requirements

Students can access their courses from multiple device types, but QDA recommends using a laptop (Windows Based, MacBook, or Chromebook). For the best user experience students should have the following applications installed:

  • Latest Version of Google Chrome, Mozilla Firefox, Safari, or Internet Explorer/Edge
  • Word Processor (Microsoft Office, OpenOffice, Google Docs, etc.)
  • Some courses may require Adobe Flash or Java (mainly advanced science courses)
  • Stable Internet Connection
While not recommended for daily use, the following device types are support (some features may be limited):
  • Tablets (Android or iOS)
  • Smart Phones (Android or iOS)
*QDA can only offer limited support for students using a tablet or smart phone.



Internet Access

While QDA does note provide Internet Access, we provide Internet Reimbursement up to $40/month (per family - see our Internet Reimbursement Policy for more information).

Internet Type Recommendation: QDA recommends high speed Internet like cable or DSL to ensure that you have a reliable Internet connection.

Other Internet Providers: While QDA recommends high speed Internet we understand that some areas of Ohio do not offer adequate or affordable high speed Internet options. Students can also use mobile hotspots or satellite Internet. If you are using one of these options please contact QDA so we can use courses that do not rely heavily on videos. If you are looking for a Internet Service Provider in your area, please click here.

Bandwidth Limits: If you are using an Internet Service Provider that limits your bandwidth we recommend allocating around 1 gigabyte of data per month for coursework (this does not include system updates or personal use). We also recommend configuring Metered Connections for Windows 10 devices and Chrome's Data Saver for Chromebooks.




Questions

If you have additional technology questions, please contact us by phone (1-866-968-7032 | 330-339-7159), email (tech_support@go2qda.org), or open a support ticket (click here).



QDA is a non-profit, tuition free, public online school for Ohio students. Contact us today at 1-866-968-7032 or complete an information request to learn more about QDA - Ohio's Premier eSchool! QDA has been providing an Internet-based education option to Ohio students since 2003.